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Do they need programming?
These are flash programmed. It is more than just a small code entered into the remote control. A full set of instuctions are programmed in for each button. The remote retains the data even if the batteries are removed/replaced.
Should I be able to see the light on the top of the remote control?
Some birds can see infra-red, but humans can't. You can see the light through CCTV or some camera phones. Some camera phones have a IR filter so make sure you test with a remote that you know is working first.
Can you tell us what code we need to put into our universal remote control?
Sorry we can't. You need to contact the manufacturer of your universal remote control. We only sell remotes that are preconfigured for TVs and other items.