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Thanks wall

It is nice to get some thanks in the mail along with the various issues all retailers get.



I believe in providing positive feedback when I am pleased with a product and service. I have already left positive feedback on ebay but I just wanted to send you a personal email to say that I am delighted with the replacement remote. It is excellent quality and works perfectly straight away and was delivered very quickly.

Thanks for your excellent product and service.

John MacKenzie

On 31/5/18 I phoned your customer services to see if I could get a new remote for our bush tv.
The lady I spoke to dealt with my request amazingly.
And then we received the remote the very next day.
What a fantastic service and praise well deserved .

How nice to still get this kind of service .
The remote was perfect.

I hope this email is passed to those concerned.

I thank you very much indeed


Mrs Bagley Hanover court

   
To Genuine Copies,

I called yesterday and spoke to Sophie to order a replacement remote for our Bush TV for our B and B guest room. (We think a guest walked off with it by accident).
The TV has been discontinued but Luckily you had a replacement!  Phew, wasn't looking forward to detaching the TV from the wall and buying a new one!  

I just want to say thank you for such an Amazing quick delivery, less than 24 hours to arrive from when I made the phone call.
The TV remote looks really stylish in the guest bedroom and works perfectly.

Also Sophie was really helpful and made it easy and quick to make the purchase.

A very happy customer all round! 

Would Definately recommend you to everybody.


Kind regards,

Amanda Whittaker,
Devon
Hello there Howard & Lisa
 
In my experience people are always quick to complain and less likely to give praise when something exceeds their expectation. 
So i just wanted to send you a quick e-mail to say i was very impressed when I ordered from you at about 1pm last Friday and my replacement remote landed on the mat through the door less than 24 hours later on Saturday morning. Thanks so much for being so prompt on processing and sending item out so quickly. Well done :)
 
Dave Richens
Isle of Wight
 
On 29 January 2018 at 13:42

  
  
  
  
  
Dear Lisa and Howard,

 

In reference to payment transaction id:4V030896078814040

REPLACEMENT REMOTE CONTROL FOR TOPFIELD TRF-7160   112122512722

 

 

I just received my remote control and want you to know that I am a happy customer!

 

Thank you for your fast and efficient delivery and your excellent customer service.  I will be sure to recommend your company to friends and family.

 

It has been a pleasure doing business with you.

 

Thanks also for the unexpected fun pad which accompanied my remote.


Cheers,

Judi D

Australia

  
1 von Fernbedienung Für e-motion W23-194G [ASIN: B00D9UY6LW] 18/02/2016

------------- Anfang der Nachricht -------------

Hallo! Bin begeistert! Schnelle Lieferung und die Fernbedienung ist Super! Vielen Dank! Mit Freundlichen Grüßen Dirk Benning
  
Subject: Re: REMOTE_HIKONA-TC1400-REMOTE
 

Dear All,
Just wanted to drop you a quick message, to say Thank you so much for my new remote. It was delivered, as you said the very next day - what great service.
I was a little concerned when I saw it was a Goodman's remote, I thought I'd ordered the wrong one, but I'm pleased to say it works perfectly - what clever people you are!.
The TV was a freebie, but after much searching No remote was found for it. I tried several phone apps, but they only work for well known makes & universal remotes are very expensive. So it is handy to know there is your company that can help - I will definitely be recommending you to anyone I know who loses or breaks their remotes!.
Keep up the fabulous work.

Kind regards,

Sharon Awcock (Happy Customer) ?
  
No chance for published feedback dealing with you direct, but just thought I
should note that the service was remarkable (Paris by 08/01, and through the
letterbox), and I think you're extremely clever - we'd bought the HX710 in
Germany believing it to be multi-region and only realised it wasn't after I
brought a few discs home from Washington where I'm currently working, and
following your very clear instructions it worked instantly....bravo.

Yours very respectfully,

(Dr) Chris Daniell 
Sent: 30 December 2017 13:40
  
Subject: Re: DREAMAX_DTT5211-REMOTE

Howard and Lisa ---- Congratulations. Exellent service outstanding after sales service. A real pleasure to deal with if only everyone we dealt with had the same attitude. I would certainly use your company again and recommend you to my friends. once again Thanks and best wishes for your future. Malcolm.



  
I received the remote I ordered from you for a Pioneer DVR-RT400 today, FANTASTIC SERVICE  as I only ordered it yesterday at around 10am and I live in south west Wales !  It works brilliantly, so for just under £11 I now have my VCR/DVD recorder  working which would have cost me a few hundred pounds to replace with a new model! Thank you very much I will not hesitate to order from you again or to recommend you to my friends.


Frank Ward 
  
Dear genuinecopies,

Just thought I would drop you a line to say how pleased I was with the new remote for my Hitachi TV. Your dispatch was absolutely fantastic and from me paying to me receiving it was less than 24 hours. Thank you so much. You are a fantastic seller and I wish I could have put more on the feedback than I was able to.
Marjorie


- 8704marjorie
  
Sent: Saturday, December 15, 2016 3:59 PM
Subject: UMC M15/4 Remote

I just had to write to say how impressed I am by the excellent service I have received from your company.  Three days ago, I ordered a remote control from you, a UMC S15/4.  It arrived the following day.  Unfortunately, I couldn't get it to work with my TV, which is a UMC 15/4 - I had thought that the 'S' probably indicated that the set is silver in colour, but evidently was wrong... 
 
Anyway, I rang your office and got through to the most helpful and patient person I have spoken to in a very long time. He went to a significant amount of trouble to research the problem - not helped by the fact that I had no means of photographing the original remote control to help him.  Having established that my version of the UMC 15/4 was indeed different to the S15/4 model, he said he would refer the issue to the technical team to see what could be done.  A couple of hours later, a very nice lady called me and said that the M15/4 remote control would work with my TV set, and that she would dispatch it right away, along with a return label for the S15/4 remote control.
 
This morning, a package arrived, containing the M15/4 remote - I unpacked it immediately, fitted the batteries and hey presto!  It works a dream!  Also, as promised, a return label was enclosed in the package.  This I have affixed to the packaging of the other remote control, ready to take down to the pillar box. You should receive the item on Tuesday, Royal Mail willing...
 
Good customer service is so rare these days, that when I find it, I want to trumpet it from the rooftops!  I have posted a commendation on Twitter, and would certainly be happy to leave positive feedback for you on any retailer site you happen to use that provides such a facility. If you can email me the links, I
post suitably glowing feedback!  I would also be grateful if you could pass my commendations on to all the members of staff who worked together so efficiently to ensure I got the right product, and quickly. 
 
In closing, may I wish you all a very Happy Christmas and prosperous New Year,
Verdine Lewis_Stevens
  
Hello Howard,

I receipted the remote control yesterday, and .... it works!! Thank you very much for the perfect service!

Best regards Ina
  
Sent: Thursday, November 15, 2015 2:00 PM
Subject: Re: ORIGINAL REMOTE CONTROL FOR A TOSHIBA PORTABLE DVD PLAYER SDP95SWB SE-R0407 *


Many many thanks for your excellently superb service - my order was dispatched and received with such swiftness and wonderfully well packaged. First rate, first class service - thank you.
John King
Local Area Highways Representative
Oxfordshire County Council
Highways and Transport
Southern Area Office 
  
Re :  TVONICS_DVR-FP250-REMOTE   Transaction ID: 1716616781352216063226 Quantity: 1

Just wanted to say ... fantastic service!

Remote arrived in less than 24 hours, really neatly packed, works perfectly - first time and it's great value.
Wish I'd bought from you first rather than wasting my time trying to get a 'oneforall' remote working!!

Cheers!

Steve Kelly
  
  Hi,
Many thanks for the speedy dispatch - remote arrived next day and works perfectly - I'm really impressed!
You could do with a feedback page on your website - a big one I'd guess. :)
Thanks and regards from
David.
  dear howard and lisa

   

  a note to say thankyou for your prompt and professional attention to my order.

  the remote was received approximately 16 hours after ordering it and it works 
  beautifully with my ctv

  i would highly recommend 'genuinecopies' to anybody

  thankyou once again

   

  the sharps
  
  

Hi Guy’s,

                I have just received my remote, after 8 days! Remarkable in that to get something from the other side of Australia can take longer! Tested remote and it works as expected, very well. I wish you great success in the future and suggest that you sit and toast each other for a job well done. Feel pleased with yourselves for achieving something that is unusual now days GREAT SERVICE!!!

 

Yet another satisfied customer

 

Maureen and Mike Day – Perth Australia

Subject: Re: GRUNDIG_GU19WDVD3-REMOTE

  

Hi Howard and Lisa Ordered remote from you late yesterday afternoon and arrived in post first thing this morning.  That's what I call service! Many thanks Rosie Clements

    Subject: RE: MRH REMOTE SONY_BDP-S350

  
Hi Howard and Lisa,

Just wanted to say that we received the MRH Remote in perfect condition and very promptly. What is more, it worked perfectly and we're so delighted that we wanted to say a big "Thank you!!"

If you have a site where we can leave our feedback, we would love to do that or feel free to use this information.

Everything from first ordering, through to receipt and using it has been perfect. Our very best wishes to you for your continued success - you deserve it!!

Best wishes,

Carole and Tom. (Spain)
  I would like to thank you for I recieved my master remote in record timing. It 
  works superbly and I am more than satisfied! I only wished that you carried 
  more products! Once again ... Thank you! You have made me a satisfied 
  customer.

Cora Oliver
Bahamas
    Subject: Re: MRH REMOTE PANASONIC_DMP-BD45


  
 

Hello Lisa and Howard.

Delighted to report that the item arrived 5 days later in Dunedin, New Zealand (GREAT SERVICE) and did everything expected. I am a very pleased customer.

Mark Bevin

Hi, 

The replacement remote has arrived, and I'm very pleased with it. 

I am also impresed with your customer service. 
Your service is honest, and as I have found out, you do what you say. 
And this is from someone who works in an admin support team and hates 
bad customer service. 

You can put this on your website as a testimonial if you like. 

Thank you again. 

Regards, 

Bhupendra Solanki
  
Hi, 

I received my remote today, thank you very much. 

When I ordered I was dubious about it working, your model looks nothing like that supplied with the DVD player. 

However you impressed me with the promptness with which you resolved a Paypal processing error, and now I'm even 

more impressed with what you supplied, not only does it work, it is even of a better quality than the original ! 

So once again thank you. 
Nick Varley
  
Hi Lisa....

  Many thanks to you and everyone else for all your 
  help.

  A real refreshing change to deal with a company 
  focused on what it does and consequently, does it well!

  Best regards,
Steve Bailey.
Greenacres Caravan Park - Tuxford.
  I received the remote control for the Pink LCD1501 
  TV and it works it very well.
  I had written to Toys R Us who i believe 
  originally supplied this set and they told me it was possibly made by Vestel 
  UK.
  I contacted them about a remote control and they 
  denied it was made by them because the code on the back of the set did not 
  match their codes.
  Someone on the internet thought it was made by 
  Siemssens.
  I looked up this company, it was in the UK but 
  went into liquidation so could not confirm if it was there TV.
  I spent ages trying to find out who made it and 
  never did.
  I thought it was made by TMF and i think this was 
  also wrong.

  I tried all sorts of remote controls on this set 
  including programmable sets and nothing would work it.

  I never thought i would ever find a remote control 
  to fit it and when i received yours i thought "That too would probably not 
  work"

  I was amazed when it did, because nothing else 
  would touch it.

  As you say "It must be an uncommon code"
  I am very grateful to you.

  I just wondered if you knew who made this TV Set 
  as it is a mystery.

  I even took it a part to see if the circuit boards 
  would give a clue - but nothing indicated anything
  
Bonjour j'ai reçue ce jour 14/09 Mon ARTICLE Télécommande et je ses pas tros command FONCTIONNE LE SITE Mais je pence 
qu'an enmenan ce méssage vous seré PAYER .......... DONC MON AVIE............ Article en Trés Bonne état NEUF 
Livraissons YPER RAPIDE et trés SATISFAIT SUR TOUS LES DOMAINE Télécommande FONCTIONANT TRES BIEN JE DIRA PARFAIT
Je suis A PAR ENTIERE SATISFAIT Envoie Soigner trés bonne état NEUF TRES SATISFAIT DU VENDEUR YPER RAPIDE SATIFAIT
A 1000% A PERFECTION A L'ETAT PUR MERCI au VENDEUR Qua fait du travaille de PRO......  
PARFAIT VENDEUR ECXEMPLAIRE JE LE RECOMMANDE A TOUSES TRES SERIEUX ENVOIE TRES BIEN PROTEGER TRAVAILLE SOIGNER 
JE SUIS A PAR ENTIERE SATISFAIT MERCI AU VENDEUR ...... LA PERFECTION A L'ETAT PUR .................. 
JE Note que je suis asser STRITE SUR UN ACHAT SUR INTERNET et sans juger mais Constacter dit directement les 
poins sur les (i) les trais sur les (T) MAIS VRAIMENT LA JE SUIS TRES SATISFAI A PAR ENTIERE TOUT AU GLOBAL 
A LA PERFECTION UN VENDEUR ECXEMPLAIRE MERCI et BRAVO Je recommande vivement se Vendeur a toutes PERSONNE UN 
VENDEUR REMARQUABLE EN UN MOT            ( PARFAIT ) MERCI et FELISITATION Ses ma premiere commande sur ce Site 
mais je suis vraiment YPER SATISFAITS ATTENTION SES PAS JUGER SES ( CONSTACTER Ses plus sur que juger Constacter 
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VENDEUR AMICALEMENT-VOTRE                       ................... Je pence que le vendeur va se faire Payer sons (Du) 
Normal par C'est sertifiquation resus MERCI
  
Vielen Dank.
Bin sehr zufrieden mit dem Produkt.Und auch mit der Lieferung und dem Service.
Mit freundlichen gruß
Karajkovic
  
I was very impressed with the speed at which you sent the remote. The original stopped working at the weekend.  We couldn't use the telly as the sound was too low and there isn't a panel on the tv where you can change it manually.

Thank you so much you provide and excellent service and it was a pleasure buying from you,

Best of luck for the future!!!

Fiona
  
Alles tip top! Gerne wieder
  
Mob 07720xxxx

Thanks very much I have received my new remote today, what a fantastic service the remote works perfectly and so much cheaper than the next alternative, will definitley recommend you. Thanks again.  Dale

  Howard / Lisa,

  Thank you for dispatching the replacement remote 
  so quickly which we received yesterday. I'm pleased to say that this version 
  works very well with all TV functions working fine.


  I will return the original to you at the weekend.

  I appreciate your excellent customer service.

  Regards.

  Steve
  
1 von Fernbedienung Für orion TV19PL110D [ASIN: B001TE0ZEW]

------------- Anfang der Nachricht -------------

Abwicklung hat hervorragend geklappt. Lieferung schneller als zugesagt.
  
GREAT!  Many 
thanks for fast reply.  All works fine now I press the blue button, I can even 
get into the system setup.  Thanks for all your help, great product and does 
everything!

 

Thanks

 

Paul

Hi there Howard,

I'd just like to thank you for all your help, and to say that I am really pleased with my 3 in 1 remote.
It does all the functions I use, with no problems at all.
Oh, and fantastic delivery!

Just to let you know that in DTV (Humax) function, PC/HD key displays the Library (Play List).

Regards,

Robert.

Hi
Just to let you know I received the remote this
morning. many thanks for the quick despatch.
Regards
David Shuttlewood - shuttlewooddat


To Genuine Copies,

I called yesterday and spoke to Sophie to order a replacement remote for our Bush TV for our B and B guest room. (We think a guest walked off with it by accident).
The TV has been discontinued but Luckily you had a replacement!  Phew, wasn't looking forward to detaching the TV from the wall and buying a new one!  

I just want to say thank you for such an Amazing quick delivery, less than 24 hours to arrive from when I made the phone call.
The TV remote looks really stylish in the guest bedroom and works perfectly.

Also Sophie was really helpful and made it easy and quick to make the purchase.

A very happy customer all round! 

Would Definately recommend you to everybody.


Kind regards,

Amanda Whittaker,
Devon

  
Replacement remote controls for brands from acer to yamaha